On 7th December 2017, BNI Syariah won two accolades at the 9th WOW Service Excellence Awards 2017 which was organised by consulting firm MarkPlus Inc., at the Ritz Carlton Hotel in Jakarta. The awards were held in appreciation of Indonesian companies from a variety of sectors such as banking, real estate, and consumer goods, who have successfully expanded their brand presence across the country. In assessing the winners, businesses were judged on the quality of their services based on five key aspects, namely “Aware, Appeal, Ask, Act and Advocate”. This incorporates areas such as customer experience and strategic human resource planning which are essential components for companies to compete effectively.
At the ceremony, BNI Syariah was awarded as the Best Shariah Bank for the National and Regional levels which was the fourth time the bank has won for these categories. Present at the event was President Director of BNI Syariah Mr Abdullah Firman Wibowo who reiterated the bank’s efforts in embracing technological innovation as evident from its expansion into the digital banking format — the company’s products and services are now easily accessible through internet and mobile banking in addition to providing an integrated ATM system with its parent company, BNI (Persero). Furthermore, viewing its customers as its partners, BNI Syariah is readily open to feedback as a way of improving its banking services.
Through its most recent achievements, BNI Syariah has demonstrated its capacity to offer shariah-compliant banking products and services whilst catering to the needs of modern Indonesian consumers. With the use of digital technology continuing to soar in Indonesia, building brand loyalty and retaining customers are some of the key challenges facing local businesses today. By providing an online presence, the bank can thus identify important brand communication policies to further develop the country's shariah banking industry.
For further information regarding the latest developments at BNI Syariah, please visit its corporate website.