Established in 2003, Pahala Express is a leading logistics and courier services company in Indonesia catering to more than 100 cities across the archipelago. As a subsidiary of renowned transport company Pahala Kencana, Pahala Express has maintained a key position within Indonesia’s competitive logistics industry through its extensive local network of 600 points of sales and supported by more than 50 branch offices as well as a fleet of 400 units including 190 vehicle units. This has enabled Pahala Express to provide a comprehensive and fully-integrated logistics and courier service; catering to 8,000 consignees each day which include esteemed blue-chip local and multinational companies such as Unilever, Coca-Cola Amatil, Pertamina and Bank BRI. Pahala Express has thus established its reputation as a trusted business partner for companies operating across the country.
Pahala Express offers an International Courier Service, Express Courier Service, Logistics Service in addition to Vehicle Shipment Services as part of its tailored logistics and supply chain solutions. Through these services, the company aims to provide innovative logistics solutions that incorporate cost efficiency, and attentiveness to products and customer requirements which has established Pahala Express as an end-to-end logistics solutions and courier services provider in Indonesia.
Moreover, the company utilises the latest technology through the incorporation of GPS real-time tracking in order to deliver a more personalised service for its customers. This advanced feature enables customers to ascertain the exact location of their packages and the estimated time of delivery through a mobile app; this technology is utilised across the company’s business operations as well as warehousing facilities in airports in Jakarta, Cengkareng and Surabaya. In applying this measure, Pahala Express is able to continuously improve upon the quality of its customer service in addition to provide logistics platform for dynamic business models such as e-commerce.
Despite the challenges facing Indonesia’s logistics sector, the industry plays a strategic role in the country’s push for greater economic progress. Pahala Express’ invaluable insights into logistics management can provide international partners the facilities to overcome obstacles posed by Indonesia’s logistics sector and realise its potential opportunities. Furthermore, as the Indonesian government invests in improving national infrastructure as well as create a highly-integrated logistics support service, Pahala Express can provide constructive solutions for Indonesian-based businesses to optimise their supply chain management and reduce costs that will ultimately strengthen Indonesia’s competitiveness level.
2003
Private
23 operating offices, 30 franchise offices
> 600 (Under Pahala Kencana Group)
600
International Courier Services, Logistics Services, Express Courier Services, Vehicle Shipment Services, E-Commerce Logistics Services
Pahala Express has had longstanding experience in international courier services hence currently serves 500 cities across 200 countries worldwide. The company provides a reliable door-to-door, port-to-door and port-to-port service that guarantees the safe deliveries of clients’ packages and documents. In its efforts to deliver this comprehensive service, Pahala Express collaborates with renowned logistics companies DHL and TNT. These collaborations allow the company to capitalise on DHL and TNT’s worldwide logistics network that can safeguard the transport of goods globally.
Furthermore, Pahala Express tags every item with an electronic tracking system; this will provide customers with accurate locations of their packages as well as estimated time of arrival at the designated destination. This important feature within the company’s services cater to the logistics and supply chain management needs of Pahala Express’ wide-array of international clients.
Pahala Express currently operates a network of 53 branch offices and 600 service points across Indonesia. Supported by its vast fleet of vehicle units, the company is able to provide a comprehensive courier service that consists of Super Express, Prima Express, Express and Express Economy, utilising land, sea and air transportation to provide on-time, reliable delivery. Through the success of its holding company Pahala Kencana within Indonesia’s commuter transportation industry, Pahala Express’ establishment aimed to cater to the increasing demands for a trusted logistics and courier provider in Indonesia. As such, Pahala Express has undergone immense expansion which currently includes access to 600 destinations in over 100 cities. It is through its strong local network reach that places Pahala Express ahead in the logistics and courier services industry in Indonesia.
Renowned logistics and courier company Pahala Express recently launched its latest branch office in Tangerang, as part of the company’s expansion strategies. Through the recent launch of its new branch office, Pahala Express demonstrates its capacity to capitalise on the rapid development of Indonesia’s secondary cities.
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