Mr Bambang Tedjokusumo is the current President Director of Pahala Kencana. He started at the company in 1981 as Assistant Manager of Operations and held key positions such as Assistant Director and Director throughout his tenure with the company. Mr Tedjokusumo graduated from Diponegoro University in 1988 and served as Director of Pahala Kencana in Kudus from 1989-1992. Mr Tedjokusumo was then appointed as President Director of PT Pahala Kencana in 1992 and still holds the position today.
Mr Sandy Tedjokusumo holds the position of Director of Human Resources at Pahala Kencana. Mr Sandy Tedjokusumo graduated from the Satya Wacana Christian University in 1993 and later on became Manager at Pahala Kencana. Mr Sandy Tedjokusumo was then appointed as Director of HRD in 2000, a role which he continues to serve. Mr Sandy Tedjokusumo is also the President Director at PT Nata Bersama T&T for which he has held the position since 2005.
Mr Ariawan Tedjokusumo holds the position of Director of Operations at Pahala Kencana. He received his undergraduate degree from Satya Wacana Christian University before attaining the position of Operational Manager at PT Hidup Baru Putra. Mr Ariawan Tedjokusumo served as the Director of Pahala Kencana’s Transportation Division in 2006-2012 and was then subsequently appointed as the company’s Director of Operations of Courier and Cargo
Pahala Express’ successful networking capabilities illustrates the company’s meticulous data gathering; from the location of customers, stock points, and analysing the demand for each product to transportation costs of each shipment. It is through this extensive data collection that the company is able to provide an extensive logistics network in Indonesia and abroad. The company’s utilisation of its network as a strategic asset generates greater benefits for customers through the betterment of its customer-centric strategy as well as from product and service innovations.
As testament to its comprehensive local and international logistics network, Pahala Express has more than 50 branches spread across Indonesia as well as cooperation with esteemed international logistics companies DHL and TNT. Through this, Pahala Express has become the company of choice for Indonesian businesses and consumers in addition to international companies such as Unilever and Coca-Cola to fulfil their logistic and express delivery needs. Furthermore, Pahala Express is supported by its warehouse and sorting facilities located at the Soekarno-Hatta International Airport as well as in other major cities across the archipelago. The strategic location of these facilities enables Pahala Express to handle large-scale commercial storage and distribution.
With increasing competition from the globalised economy, the logistics sector will become an essential component in driving economic growth. As such, Pahala Express has a dynamic supply chain that optimises the company’s business activities in Indonesia and abroad. The company’s diverse logistics network is continuously developed through routine and operational planning; this extensive analysis optimises the flow of goods and delivers cost-effective solutions to customers and corporate clients; as customer and businesses preferences in Indonesia evolve, clients are therefore looking towards logistics and courier companies that have the shortest lead-time and most affordable price. Furthermore, with the rapid development of Indonesia’s secondary cities, Pahala Express’ extensive logistics network can therefore serve the shifting locations of customer and supply markets. This systemic network strategy is an important aspect to maintain sustained growth as well as provide greater understanding of its customer’s requirements.
The rapidly evolving logistics industry has witnessed Indonesian businesses demanding a wide-range of services as a means of supporting supply chain management systems. With the proliferation of modern technology in every sector, companies have therefore developed new methods of business transactions. As such, Pahala Express provides customer service solutions that delivers strategic guidance and efficiently-executed operations as well as access to real-time data that has ensured the company is kept in-line with the demands of Indonesia’s fast paced economic growth.
Pahala Express’ customer-centric service hence positions its customers as long-term partners in which the company strives to fully understand their diverse needs. Customers are therefore the focal point of the company’s business operations and thus Pahala Express continues to develop multiple channels to which it can maximise convenience, namely through an internet presence and robust information technology system. The incorporation of technology into the company’s business operations allows for greater convenience to access the supply chain information and securely view their shipments. The implementation of customer-facing tools such as its mobile app allows Pahala Express to improve its customer service experience and further enrich its client relationships and interactions. In forging such relations, the company applies a dynamic customer service that helps maintain credibility and customer loyalty.
Pahala Express’ drive for high logistics performance is a key element to the company’s increasing operational efficiency. The company's adept human resources coupled with the utilisation of modern technology enables the efficient management of the flow of goods. Customers’ increasing demands for up-to-date information regarding their shipments have led Pahala Express to better integrate its operations to better interact with customers and create greater transparency in the company’s customer relationship management strategies. Through this, Pahala Express delivers tailored customer service solutions that offers seamless integration with the clients’ overall supply chain needs.
Establishment of Pahala Express