Adapting to the evolving needs of the Indonesian consumer market, Pahala Express extends its logistics services to cater to Indonesia’s rapidly emerging e-commerce industry. A growing number of the country’s businesses are turning towards online retail sales as methods as Indonesian consumer shopping habits continue to change — driven in part by the increased use of mobile devices. Success for online retailers therefore is defined by how well they service and ultimately, retain their customers. Through Pahala Express’ e-commerce logistics service, e-retailers can offer greater convenience to their customers in addition to providing affordable and reliable shipping.
The company’s e-commerce logistics services which covers its international courier service, express courier service, logistics service and vehicle shipment services can meet the demands of e-commerce businesses in Indonesia. Furthermore, Pahala Express’ extensive network allows for location flexibility as e-retailers can capitalise on the company’s network of distribution centres in Indonesia and abroad to optimise their market coverage. The pressure to satisfy Indonesia’s tech-savvy consumers also enhances the need to establish a centralised tracking and management of packages and items being shipped. Thus through Pahala Express' use of GPS tracking technology, the company strives to cater to customers' demands for accurate time-in-transit information for various shipping options such as next day delivery service.
The use of digital technology has assisted in the rapid rise of start-ups in Indonesia across every industry. As the country’s consumer demands continue to drive e-commerce, a large proportion of businesses have switched to this dynamic platform in serving an increasingly tech-savvy demographic. As such, efficient logistics capabilities are essential aspects of e-commerce success amongst a strong mobile presence and in-stock inventory. With Indonesia’s business climate continuing to mature, e-commerce logistics will be the new driver in physical distribution networks, and, through Pahala Express, e-retailers can take advantage of the multi-channel shipping options and improve the critical link between e-retailers and their customers.