Mr Daniel Budirahayu is the current President Director of Bank Victoria. He obtained his bachelor’s degree in Business Administration from the Technical College of Cologne, Germany and has worked in esteemed financial institutions such as Deutsche Bank, European Asian bank and Bank BCA before his appointment as President Director of Bank Victoria in 2015.
Mr Rusli is the Deputy President Director of Bank Victoria. He obtained his bachelor’s degree in Engineering from Trisakti University before entering the banking sector in 1993. He has held several key positions at PT Bank QNB Indonesia before joining Bank Victoria. He was previously Director of Operations and Systems of the bank before being appointed as Deputy President Director.
Mr Gregorius Andrew Haswin is Bank Victoria’s Director of Treasury and Retail Banking. He obtained his bachelor’s degree in Economics from the University of Rotterdam, Netherlands, in 1992. He has previously worked at PT Bank Bali and PT Kresna Graha Sekurindo before joining Bank Victoria in 2011. He has served as Director of Treasury and Retail Banking since 2012.
Mr Ramon Marlon Runtu has served as the Director of Credit at Bank Victoria since 2011. He obtained a degree in Civil Engineering from Parahyangan Catholic University in Bandung, Indonesia. Prior to joining Bank Victoria, Mr Ramon was Team Leader of Corporate Banking at PT Bank International Indonesia and head of the Commercial Credit Division at PT Bank Mega before becoming Director of PT Para Multifinance.
Mr Tamunan has held the position of Director of Compliance and Risk Management at Bank Victoria since 2009. He obtained his bachelor’s degree in Accounting from the Lambung Mangkurat University and a master’s degree in Risk Management from the University of Indonesia. Mr Tamunan started his career at a public accounting firm before working in the finance sector. Mr Tamunan has held key positions at Bank Andromeda and Bank Alfa before entering Bank Victoria.
Ms Rita Gosali currently serves as the Director of Business at Bank Victoria. She obtained a Bachelor of Economics degree from Atma Jaya University, Jakarta, before earning her master’s degree from Pelita Harapan University in Jakarta. Ms Rita began her career at PT Bank Bali for which she served as Assistant Vice President. She later worked at several financial institutions before serving as Executive Director of PT Bank UOB Indonesia.
Effective oversight by its management team is the primary factor through which Bank Victoria has become distinguished as a well-managed and financially sound bank. The bank’s collaborative efforts between its Board of Commissioners and Board of Directors have been a critical component of the bank’s forward-thinking strategies. The implementation of Good Corporate Governance (GCG) practices at Bank Victoria goes beyond complying to government regulations but also to continuously improve the quality and performance of the bank’s management as a means to drive sustainable long-term business growth. As such, in 2015, Bank Victoria achieved a composite score of 2, which translated in the 'Good' category for its GCG implementation practices.
Bank Victoria successfully abides by a corporate governance structure that determines the allocation of authority and responsibilities by its board and other senior level management. This incorporates transparency, namely openness in expressing information as well as transparency in decision making; accountability; employees at all levels are accountable for their actions and are qualified for their positions; independence, Bank Victoria Board of Directors and Commissioners are independent of influences of external parties, and lastly, the bank executes fairness throughout its operations by meeting the rights of its stakeholders. Moreover, the bank upholds an effective delivery of its GCG strategies and objectives through the stringent oversight of the hiring and development of employees, establishing internal control systems that ingrain corporate activities with integrity and discipline. This demonstrates Bank Victoria’s continuous efforts towards the improvement and efficiency of its GCG practices which results in the proper functioning of the bank’s business operations.
In ensuring the implementation of these principles, Bank Victoria has developed policies to monitor and evaluate the implementation of GCG practices. The bank has established specialised committees with the capacity to oversee a strong risk governance framework which defines the responsibilities for risk management and helps ensures the company and its employees are following regulatory and ethical processes.
As Indonesia’s banking infrastructure advances, GCG principles have become essential as business activities within the country’s financial sector becomes more complex. This results in an increasing risk exposure for banks and hence the importance for GCG practices to be applied in banking operations. Through Bank Victoria’s rigorous implementation of its GCG principles, the bank undertakes a prudent approach to risk management. This framework enables the bank to tackle risks in a consistent manner and ensures that business activities operate within approved parameters so as to achieve sustainable growth.
Bank Victoria’s open door policy is integrated as part of its corporate culture practices which has become an essential pillar within the bank’s long-term sustainability. As a financial institution that highly prioritises the trust of its customers, Bank Victoria’s corporate culture enables the bank to implement its good corporate governance (GCG) with an ethical approach and encourages responsive and responsible banking activities. The bank’s corporate values are based on accountability, honesty, sustainability, youthful spirit, accuracy and trust. Bank Victoria’s human resources undergo a special training programme to seamlessly integrate with the company’s internal corporate culture, and contribute to the added-value of the bank.
The bank’s open door policy is an important communication instrument. The company's corporate culture of direct communication enables employees to communicate effectively at all levels of management, resulting in the exchange of ideas and innovative solutions to industry challenges. Moreover, senior level management members can easily monitor the development of their subordinates and adjust the mentoring or training initiatives so as to maximise their potential. As a bank comprised of individuals from diverse backgrounds and educational qualifications, the bank’s corporate values help unite its diverse workforce to aim for a common goal and effectively achieve the targets of the bank.
To further improve communication among employees and transparency within the bank’s operations, Bank Victoria has set whistleblowing guidelines as part of its anti-fraud strategy and which also serves as a guide for stakeholders to submit reports of violations. As such, Bank Victoria's employees are provided with a comprehensive training programme on whistleblowing. Through this, employees are offered multiple reporting mechanisms to which they can choose the method that are most suitable. By sharing a common sense of ethical practises and in developing cultures of trust and integrity, employees at Bank Victoria adhere to a strong ethical corporate culture and leadership that provides effective channels of communication which leads towards greater operational transparency and sustainable long-term growth for the bank.
As Indonesia’s banking sector advances, Bank Victoria has taken measures to accommodate recent developments within the industry. One such initiative implemented by the bank is its personalised and customer-centric service. This is evident from the efficient processing times for credit and loans, which are essential to the cash management of MSMEs as well as corporate clients. It is by providing a comprehensive customer service experience which fulfils basic expectations as well as providing added value that enables Bank Victoria to increase customer loyalty and growth.
The bank’s continued focus on MSME financing is in-line with the Indonesian government’s mission to empower MSMEs; the segment represents an immensely untapped opportunity for financial institutions. Indonesia’s MSME sector underpins the national economy, continuously increasing its contribution to the country’s GDP. By improving access to financial services and financial literacy, Bank Victoria thus recognises the strategic importance of SMEs to the country’s sustainable economic growth. By addressing the start-up and early-stage financing of new businesses, the bank looks to contribute to Indonesia’s shift away from the ‘middle-income trap’, as part of its long-term lending strategy.
In offering greater convenience for its clients, the launch of the bank’s internet and mobile banking service highlights the company’s innovative efforts to cater to its tech-savvy customers as part of the digital expansion phenomena in Indonesia’s banking industry. This latest service allows Bank Victoria to provide full functionality of its products and services and maintain and ensures the bank’s customers can process instant transactions from mobile or computer devices and thus allows Bank Victoria to deliver efficient and customer-centric service – a key success factor to the bank’s continued growth.
Due to the rapidly changing financial needs of Indonesian consumers, a greater proportion of Indonesians are choosing banks that can cater towards their specific needs such as instant financial services availability, education, housing, transport and business financing. Bank Victoria’s diverse portfolio of products and services serves to accommodate consumers’ new spending trends. Supported by its adept human resources, the bank continues to improve the financial literacy of its current and potential customers, thus increasing demands for its products and services and to allowing the bank to be well-positioned to expand its presence in the domestic as well as regional market.
Bank Victoria receives 1st place at the 2014 Annual Report Awards for the category of Best Public Listed and Financial Institutions