Staying ahead of the trend with the latest information technology in mobile banking and banking services underpins BNI Syariah’s approach to Indonesia’s Islamic banking market by bringing customers a way of banking that suits the modern Indonesian lifestyle. Utilising BNI’s existing IT infrastructure, BNI Syariah was among the first Islamic banks in Indonesia to introduce mobile and internet banking. Moreover, in 2017, BNI Syariah officially launched a Hasanah Digital Lifestyle app which is in-line with the bank’s aim of becoming a modern and tech-savvy Shariah banking partner. Through the provision of the app, BNI Syariah has sought to promote its ‘Halal Destination’ initiative where the company has currently assisted in offering information related to Halal tourism in overseas markets such as Turkey, Egypt, the United Kingdom, France, the Netherlands, South Korea, and Spain. The bank has focused on simplifying banking services to streamline banking transactions by enabling customers to check their account balance as well as make transfers and bill payments through an easy to use SMS system. BNI Syariah’s user friendly internet banking interface provides total service access 24 hours a day, 7 days a week for a broad range of transaction types including airline ticket purchases, zakat payments, tuition fee payments and utility bill payment among many more. The fully secured internet banking system has played a key role in establishing confidence among Indonesian users for internet banking transactions and provides the scope for further advancements in service offerings for greater customer convenience such as virtual branches for the future.
Under the new management, BNI Syariah is poised to strengthen ties with its parent company, Bank Negara Indonesia (BNI), in the coming years. As part of this effort, BNI Syariah will, therefore, receive increased IT support for various channels such as its ATM network in addition to services such as intra-banking, mobile banking, Shariah Channeling Outlet, and the establishment of the BNI Financial Centre. Such measures reflect an unwavering commitment by BNI Syariah to constantly deliver on modern-day customer convenience.
Attention to technology also translates into streamlined automated office operations within BNI Syariah’s own internal procedures. All documents and procedures comply with the established Electronic Corporate Guidelines and provide all employees with immediate access to a centralised database for a unified standard of service across the entire branch network.